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A customer-centric design seeks to allow individuals to easily locate merchandise on a webpage.

A) True
B) False

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While many e-commerce sites allow customer reviews and feedback, most immediately delete any negative comments or screen comments prior to posting to prevent negative comments from appearing.

A) True
B) False

Correct Answer

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Geo-targeting is a form of mobile marketing that involves identifying retail outlets for consumers who wish to shop at a brick-and-mortar store.

A) True
B) False

Correct Answer

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Email marketing campaigns can be directed to consumers who abandon shopping carts without making a purchase to offer additional incentives to complete the purchase.

A) True
B) False

Correct Answer

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When Tide offers tips on how to get tough stains out of clothes, which type of incentive is being used?


A) Financial
B) Convenience
C) Value-added
D) Supportive

E) None of the above
F) B) and C)

Correct Answer

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QR codes, watermarks, and 2D barcodes allow consumers to see video of the interior of a retail store in real time.

A) True
B) False

Correct Answer

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Describe the various types of digital marketing strategies available to brands.

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Digital strategies include int...

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E-commerce is:


A) retailing by email.
B) viral marketing.
C) selling goods and services on the internet.
D) interactive marketing.

E) A) and B)
F) None of the above

Correct Answer

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Most consumers are tolerant of spam, which makes the creation of an email program easier.

A) True
B) False

Correct Answer

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Value-added incentives are designed to:


A) attract attention.
B) provide shipment information.
C) change purchasing habits over the long term.
D) change short-term buying decisions.

E) A) and D)
F) All of the above

Correct Answer

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Which does adaptive design facilitate?


A) A company newsletter sent as an email
B) A PURL
C) A customer-centric design
D) A mobile-optimized design

E) B) and D)
F) C) and D)

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Digital marketing combines the components of e-commerce, internet marketing, and mobile marketing.

A) True
B) False

Correct Answer

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Common venues for brand engagement with e-commerce sites are blogs, feedback mechanism, customer reviews, and social media.

A) True
B) False

Correct Answer

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What is brand spiraling?

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The practice of usin...

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Channel integration involves making sure all aspects beyond the web work together.

A) True
B) False

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Web 4.0 forced e-commerce firms to include real-time communication and engagement for consumers.

A) True
B) False

Correct Answer

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E-commerce focuses on selling goods or services on the internet.

A) True
B) False

Correct Answer

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Jim has been on the internet searching for a boat and reading about the various brands. An ad pops up on the computer screen advertising a particular brand. This is an example of geo-targeting based on keyword searches or content read.

A) True
B) False

Correct Answer

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The newest online technology for banner advertising is:


A) automated exchange systems that provide precise targeting of ads to specific consumers.
B) embedded widgets that access dynamic content.
C) media/video ads capable of being downloaded by consumers.
D) search ads that can be displayed on cell phones.

E) All of the above
F) C) and D)

Correct Answer

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Ongoing web musings are called:


A) blogs.
B) Facebook posts.
C) web analytics.
D) cyberbait.

E) A) and C)
F) A) and B)

Correct Answer

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