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Exam 10: Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

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Question 81

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Process innovation is a change in the way a product or service is conceived,manufactured,or disseminated.

A) True
B) False

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Question 82

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Which of the following is not a way to encourage innovation?

A) creating a culture that celebrates failure.
B) supporting innovation with investments of time and money.
C) withholding raises and promotions when innovation attempts don't work out.
D) reinforcing experimentation.
E) implementing effective reward systems.

F) A) and B)
G) A) and C)

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Question 83

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What are the characteristics of a change agent that might contribute to employee resistance to change?

According to Jim Collins,undisciplined pursuit of more and grasping for salvation are stages of institutional ___________.

Describe Lewin's change model.Suppose your college or university wanted to make a major change in some important aspect of student life at your school.How should the college or university use Lewin's model to guide its actions?

Which of the following is not an inside force that indicates organizational change might be needed?

What is the difference between a core innovation and a transformational innovation? Provide an example for each.

A year after she assisted them in making changes to an employee incentive plan,Kara,an OD consultant,is visiting Thomas Engineering to determine if the changes were helpful.Kara will compare sales and turnover data from the last three years to the current year.Kara is in the ______ stage of OD.

Describe how John Kotter's model corresponds with Kurt Lewin's change model.

When radically different changes are introduced without warning,without any official announcements,the office rumor mill will go into high gear,and affected employees will become fearful of the implications of the changes.

BP handled the 2010 oil spill crisis in the Gulf of Mexico in a reactive manner.

Which of the following is not one of the primary uses of OD?

Walt Disney Company's investing $1 billion into a wearable technology that it hopes will revolutionize the way visitors spend money at Walt Disney World,featuring a website ("My Disney Experience")and data-collecting wristbands ("MagicBands")that interact with scanners throughout the 40-square-mile theme park,is an example of proactive change.

In which of the following situations would OD techniques be the most helpful?

Describe at least three supertrends that are occurring in business that are likely to result in changes in many industries.Provide an example of each.

Trust between change agents and employees can reduce resistance to change.